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The ODA monitors enquiry and complaint levels and the issues complained about.

It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.

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Online dating (or Internet dating) is a system that enables strangers to find and introduce themselves to new personal connections over the Internet, usually with the goal of developing personal, romantic, or sexual relationships.

An online dating service is a company that provides specific mechanisms (generally websites or applications) for online dating through the use of Internet-connected personal computers or mobile devices.

If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at

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Downloadfor i OSDownloadfor Android Download for Windows Phone Privacy: The information you provide will be used by International Limited and/or Dating Limited, Meetic’s group companies (by which we mean Meetic, any parent company of Meetic, and any subsidiaries of Meetic or its parent company), and their service providers located within and outside of the European Union (described herein as, the “Meetic Group”) in order to provide you with access to the Meetic Services.

We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.

The ODA Code of Practice is binding on members of the Association.

As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.

The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.

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